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„Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.”

EFQM Excellence Model 2013

The listed training sessions will teach your step-by-step how to apply the tools and methods of the EFQM Excellence Model to finally prepare and conduct an internal self-assessment of your own organisation.

Training for leaders and model users

EFQM offers training for leader and model users in English at their Brussels office. These trainings can be held by bmbg consult as a licensed trainier either in German or English on your site or in seminar rooms in the Dresden area.

There is a three step training offered:

  1. J2E – Journey to Excellence
  2. L4E – Leaders for Excellence
  3. IAT – Internal Assessor Training

An EFQM training certificate will be issued after the successful completion of a short test and persons passing this test may be registered on the EFQM website.

J2E – Journey to Excellence

Your first step on your journey to excellence starts with this 2-day course. You will learn how to set up a  business excellence program for your organisation. This course will give you an introduction to the EFQM Excellence Model and an overview of how other organisations have started with  the model and how they used it. You will get to know several assessment tools and will be able to identify which of them works best for your own organisation.

EFQM helps you to better understand where you are  on your journey to excellence, where you are heading to and how you will reach your final destination. At the end of this class you will have a good understanding about the tools and methods required for this journey and at which level of the cultural development you are with your organisation.

What you will learn:

  • How do I start the Journey to Excellence?
  • What exactly is excellence?
  • What segments will your journey have?
  • Self-assessment tools and methods
  • How do I prioritize the results of an assessment?
  • How do I run improvement projects?
  • How do I prepare for an “Committed to Excellence” site visit assessment?
  • How do I implement all this in my organisation?

Who will profit from this course?

The Journey to Excellence is suitable for all people who are eager to implement the EFQM Model in their organisation and conduct self-assessments.

Required Background

  • Relevant business experience
  • Project management abilities

When and where?

Please contact efqm@bmbg-consult.de for further details about dates and conditions.

L4E – Leaders for Excellence

This is the second stage of your Journey to Excellence. The course “Leaders for Excellence” is especially targeting leaders of an organisation, who want to better understand the EFQM Excellence Model and how to make use of in their immediate work environment. Participants will learn from real world examples how to identify improvement potentials and their structured solutions.

The training also tells you how to write an EFQM Management Document. This is an easy to use method to describe your organisation in the context of the EFQM model. It allows to create a good overview about your organisation which can be shared with internal and external partners.

What will you learn:

  • All elements of the EFQM Excellence Model, the RADAR logic, and the Fundamental Concepts of Excellence
  • How to interpret an Assessment Feedback Report
  • How to use the DMAIC method and its improvement tools, how to identify the root causes for the found improvement potentials
  • How to use the Business Excellence Matrix to create an Management Document for your organisation

Who will profit from this course?

The “Leaders for Excellence” course is targeted for all people of an organisation who are actively involved in using the EFQM model. At the end of the training participant will be able to lead improvement teams and participate in self-assessments

Required Background

  • Relevant business experiences
  • Project management abilities
  • analytical abilities

When and Where?

Please contact efqm@bmbg-consult.de for further details about dates and conditions.

IAT – Internal Assessor Training

Stage three of the Journey to Excellence prepares the participants to plan for a compete internal assessment of their organisation and conduct this self-assessment. Participants will profit from direct feedback to during this training, while the required capabilities will be trained.

During this 3-day-course the participants themselves will apply the different tools and methods, starting from a simple self-assessment towards the simulation of the award process. At the end of this course, participants will be able to choose the best tools and methods for their organisation and apply them.

What you will learn:

  • Apply different self-assessment techniques and decide for the ones best suited to your organisation
  • The connection between the EFQM Excellence Model and the Funnamental Concepts of Excellence
  • How to best profit from interviews and workshops
  • How to use the RADAR principle to create value adding performance analyses.

Who will profit from this course?

The Internal Assessor Training is open to everybody with a deep interest in the EFQM Excellence Model and the related assessment process. This course helps you to conduct a self-assessment in you own organisation and pick the right tools and methods.

Required Background

  • Relevant business experience (preferably at management level)
  • Basic knowledge about the EFQM Model
  • Analytical strength

When and Where?

Please contact efqm@bmbg-consult.de for further details about dates and conditions.