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EFQM training 2018-10-02T13:00:50+00:00

Receive your EFQM know how from a licensed trainer.


„Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.”

EFQM Excellence Model 2013

The listed training sessions will teach your step-by-step how to apply the tools and methods of the EFQM Excellence Model to finally prepare and conduct an internal self-assessment of your own organisation.

Training for leaders and model users

EFQM offers training for leader and model users in English at their Brussels office. These trainings can be held by bmbg consult as a licensed trainier either in German or English on your site or in seminar rooms in the Dresden area.

There is a three step training offered:

  1. Leading your Excellence Journey – 1 Day
  2. Shaping your Excellence Journey – 2 Days
  3. Internes Assessment Training – 3 Days

An EFQM training certificate will be issued after the successful completion of a short test and persons passing this test may be registered on the EFQM website.

Leading your Excellence Journey

This 1-day training is designed for leaders who want to further develop their leadership skills and competencies, understand how to lead and inspire the journey to organizational excellence, discover why other organizations are successful, and are eager to know how to effectively turn the learning into value for their organization.

Course Structure

This 1-day training is designed for leaders who want to further develop their leadership skills and competencies, understand how to lead and inspire the journey to organizational excellence, discover why other organizations are successful, and are eager to know how to effectively turn the learning into value for their organization.

1 – DEFINE THE FUTURE

Leadership & excellence, how are these related? How would you define Excellence? EFQM has its unique
way of defining Excellence: the thinking process starts at the stakeholder’s end. Defining your stakeholders
and their expectations help defining your future.

2 – DEFINE THE “NOW”

Where are we now? What is our starting point? How to take the “now” photo? You will experiment a simple
tool for self-assessment based on the 8 Fundamental Concepts of Excellence and your role as a leader in
this exercise.

3 – DEVELOP STRATEGIES

What are the strategies needed to achieve your stakeholders’ expectations? Based on the Vision, Mission
and Values of an organization, how can you define your strategy?

4 – LEAD CHANGE

Change always happens at operational level. The focus here will be on “how to transform the strategies
into actions to enable change? This section links to the 9 criteria of the EFQM Excellence Model and the
RADAR logic.

5 – ENSURE SUSTAINED IMPROVEMENTS

Stakeholders can feel the results of the changes. How to check that the targets have been achieved?

Required Background

  • Relevant business experience
  • Project management abilities

When and where?

Please contact efqm@bmbg-consult.de for further details about dates and conditions

Shaping your Excellence Journey

This 2-day training for managers will support them to understand what excellence is and how it progresses along the way, to build the journey on personal and operational experiences, to understand the value and existing options to conduct a simple self-assessment and how to plan, prioritize and manage improvements and start the actions, and finally support leaders on the journey towards excellence.

Course Structure

This training is structured around eight practical steps over two days, to develop managers who can understand and shape a successful excellence journey. This will be done through presentation, practical and interactive exercises and discussions with your peers and the trainer.

1 – WHAT IS EXCELLENCE

How would you define Excellence? How does EFQM define Excellence? Design your definition of Excellence?

2 – PLANNING THE JOURNEY

Understanding where you want to go to and where you are now, is the start of the journey. Understanding what stakeholders mean to your organization and their expectations is key.

3 – SELF-ASSESSMENT APPROACHES

How do we start? What is a Self-Assessment? What are the options and tools available?

4 – PRIORITISING IMPROVEMENTS

What do we want to do first? How to identify and select the 2-3 important improvements?

5 – MANAGING IMPROVEMENTS

What type of improvement opportunities do you have? What does it involve?

6 – SIMPLE PROJECT MANAGEMENT

What is a project? Explore simple ways to manage an improvement project.

7 – THE ROLE OF LEADERSHIP

How you as a Manager can support your leader involve in improvement projects, and ensure your leader’s engagement.

8 – THE VALUE OF EFQM

An overview of the EFQM Excellence Model and the RADAR logic.

Required Background

  • Relevant business experiences
  • Project management abilities
  • analytical abilities

When and Where?

Please contact efqm@bmbg-consult.de for further details about dates and conditions.

Internal Assessment Training

This 3-day training is targeted towards the implementation of excellence by an internal assessment of your organization. Specifically touched are:

  • How to gather the information and data to understand the current situation
  • What are the various options for doing a self-assessment, the relevance and benefits of internal assessment
  • The EFQM Excellence Model, in particular, the Criteria and the RADAR scoring tool
  • How to prioritize improvement opportunities and take actions
  • How to plan and manage improvement projects

Course Structure

This training is structured around five practical steps over three days, to develop experts who have the skills and knowledge required to determine the most suitable EFQM technique for assessing their organization During the course, you will work with a selection of criterion part, enhance your familiarity with RADAR, develop skills to work as an assessment team, seek evidence to clarify your strengths and areas of clarification, plan the next steps to complete your self-assessment.

1 – DATA GATHERING & PREPARATION

As pre-work to this course, you need to prepare a brief description of your business environment, activities
related to each enabler, and some performance data/results of these activities.

2 – THE EFQM EXCELLENCE MODEL

Get a clear understanding of the 3 components: the fundamental concepts, the criteria and the RADAR
logic, as well as the model integration and dynamics.

3 – SELF-ASSESSMENT OPTIONS

Exploring in details some of the self-assessment tools including practical exercises, e.g. Quick Check, EFQM
Excellence Matrix, site-visit simulation

4 – PLANNING & CONDUCTING SELF-ASSESSMENTS

Discover the steps needed to organize your internal assessment, e.g. forming the team, compiling the
report, etc.

5 – PRIORITISING IMPROVEMENTS

How to identify the key areas for improvements, the priorities, describe these and develop action plans

Required Background

  • Relevant business experience (preferably at management level)
  • Basic knowledge about the EFQM Model
  • Analytical strength

When and Where?

Please contact efqm@bmbg-consult.de for further details about dates and conditions.